1. Data Controller
The Data Controller is Criniti Property Services – Fuerteventura (the “Controller”).
Contact email: criniti@inmobiliariafuerteventura.com
Operating area: Fuerteventura, Canary Islands (Spain).
2. Personal data we process
- Contact details: name, email, phone number.
- Communications content: messages sent via form, email or WhatsApp.
- Request-related data: information needed to advise you (area, preferences, budget, property features, goals).
- Technical data: browsing data (e.g., IP address, logs, user-agent) required for security and website operation.
3. Purposes
- To reply to your requests for information and consultation.
- To carry out pre-contractual steps and, if you become a client, to manage the contractual relationship (property sourcing, short-term rentals, maintenance/technical management).
- To manage operational communications (e.g., appointments, updates, document requests, reports).
- To comply with legal obligations, where applicable.
- To protect website security and prevent abuse/fraud.
4. Legal bases
- Pre-contract/contract (Art. 6(1)(b) GDPR).
- Legal obligation (Art. 6(1)(c) GDPR), where required.
- Legitimate interest (Art. 6(1)(f) GDPR): security, defending legal claims, service organisation.
- Consent (Art. 6(1)(a) GDPR): only where required (e.g., marketing/newsletter), if and when enabled.
5. Processing and security
We process data using IT tools and/or paper records, lawfully and transparently, applying appropriate technical and organisational measures to protect it against unauthorised access, loss or alteration.
6. Providing data
Providing data is optional, but necessary to contact you back and handle your request. If you do not provide essential details, we may not be able to reply.
7. Recipients
Data is not disclosed. Where necessary, it may be shared with:
- IT providers (hosting, website maintenance, email) supporting the service.
- Operational partners (e.g., technicians, maintenance, cleaning) only for property-related activities and only with strictly necessary data.
- Advisors (legal/tax) and Authorities where required by law.
8. Transfers outside the EEA
Some tools/providers may involve transfers outside the European Economic Area. In such cases, transfers will be carried out in compliance with the GDPR using appropriate safeguards (e.g., adequacy decisions, Standard Contractual Clauses, or other measures).
9. WhatsApp contacts
If you contact us via WhatsApp, you do so on your own initiative. We use this channel to reply and manage your request. Processed data includes phone number, profile name and message content. WhatsApp is a third-party service: please refer to its privacy policy for details.
10. Retention periods
- Contact requests: for the time needed to handle the request and follow-ups, and in any case for a reasonable period (typically up to 24 months, unless different needs apply).
- Contractual relationship: for the duration of the relationship and afterwards as required by legal/accounting obligations and to defend potential claims.
- Technical data: for limited periods proportionate to security and operational purposes.
11. Your rights
You may exercise your rights under Articles 15-22 GDPR: access, rectification, erasure, restriction, objection, portability (where applicable) and withdrawal of consent. You may also lodge a complaint with the competent supervisory authority.
12. How to exercise your rights
For any request regarding your personal data, contact us at: criniti@inmobiliariafuerteventura.com
13. Cookies and tracking
The website may use necessary technical cookies and, if enabled in the future, analytics or marketing cookies. If you enable non-essential tools, we recommend adding a cookie banner and a dedicated cookie policy.
14. Changes to this policy
We may update this policy from time to time. The version published on this page is the current one.